Claims Service
We treat you with respect, care and efficiency.
We ensure that claims are managed with the right expertise, so decisions are made in an efficient time, enabling you to get back to normality
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If you have experienced a covered loss and wish to make a claim, please email GJWPCConcierge@ie.sedgwick.com
Would you prefer to discuss a claim over the phone?
If you have experienced a covered loss and wish to contact us by telephone call us on 0207 661 1180
Incidents Abroad
If you have experienced an incident abroad, please contact our Travel Assistance on 0044 207 183 8910 or via email ops@northcottglobalsolutions.com.
Our Claims Service Highlights
Quick Payment Process
Once the settlement has been agreed, we provide next working day payments
Pragmatic approach to claims
We have a positive and straightforward approach to settlement of insured's claim
Waiver of standard excess
No excess will be applied for claims over £15,000*
Flexibility of choice
Where required, you can select your own repairer in the event of a claim**
Transparency
Our intention is to always keep brokers and insureds up to date throughout the progress of the claim
View you claim online
Policy holders can view claims progress online via our web portal
*Unless you have selected a higher voluntary excess.
** Subject to approval costs