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Claims Concierge Service
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Claims Concierge Service

We treat you with respect, care and efficiency.

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    Support from start to finish

    From the first contact you have with us through to the final payment of your claim, you are treated with care and efficiency. Our Concierge Service will ensure that your claim is managed with the right expertise to ensure decisions are made quickly enabling you to get back to your life sooner. 

    • If you have experienced a covered loss, please contact our Concierge Service Desk:

    By telephone:

    • When calling from the UK on 0207 661 1180 or 00353 1 299 4614 
    • When calling from outside of the UK on 0044 207 661 1180 or 00353 1 299 4614

    Or email


    Incidents Abroad

    If you have experienced an incident abroad, please contact our Travel Assistance on 0044 207 183 8910 or via email


    Flexibility of choice
    Where required, you can select your own repairer in the event of a claim.
    We will not quibble over your claim
    We will take a positive and straightforward approach to the settlement of your claim.
    Valid claims are paid promptly
    We guarantee speedy settlement of your claim once settlement has been agreed.
    More than just a claims service
    Our Concierge Service is available before, during and after a claim, to help you get to the right person you need to talk to.
    Waiver of standard excess
    No excess will be applied for claims over £15,000.

    Additional services to make your life easier

    We provide free risk appraisals to review your home’s security or fire systems, disaster recovery plans and sum insured amounts.
    Building Validations
    We can assess the rebuild value of your home remotely and provide extended replacement cover based on that validation.
    Approved partners
    We are happy to provide recommendations for:
    Security or fire companies; Valuation services for buildings, contents, fine art and jewellery; Professional shippers, packers or transportation companies for all your assets; Water leak detection systems; Safes, strong rooms and vaults.