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Claims Service
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Claims Service

We treat you with respect, care and efficiency.

We ensure that claims are managed with the right expertise, so decisions are made in an efficient time, enabling you to get back to normality

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    If you have experienced a covered loss and wish to make a claim, please email

    Would you prefer to discuss a claim over the phone?

    If you have experienced a covered loss and wish to contact us by telephone call us on 0207 661 1180 


    Incidents Abroad

    If you have experienced an incident abroad, please contact our Travel Assistance on                            0044 207 183 8910 or via email

    Our Claims Service Highlights

    Quick Payment Process
    Once the settlement has been agreed, we provide next working day payments
    Pragmatic approach to claims
    We have a positive and straightforward approach to settlement of insured's claim
    Waiver of standard excess
    No excess will be applied for claims over £15,000*
    Flexibility of choice
    Where required, you can select your own repairer in the event of a claim**
    Our intention is to always keep brokers and insureds up to date throughout the progress of the claim
    View you claim online
    Policy holders can view claims progress online via our web portal

    *Unless you have selected a higher voluntary excess.

    ** Subject to approval costs

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