Broker Portal
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Access the Broker Portal with your log-in credentials below.
If you have forgotten your credentials, please email agency@grovesjohnwestrup.com
Frequently Asked Questions
Quotations & binding cover
Why use the GrovesJohnWestrup portal?
Our broker portal is the quickest way to obtain a quotation through us. It features a reduced question set and allows quotations to be completed easily. Once you’ve entered all required risk information for a quotation, you’ll be provided with an indication of premium. If your quotation refers to an underwriter, you’ll also be notified of the reason on screen.
What type of quotations should I use the Broker Portal for?
Our Broker Portal remains the most efficient means of obtaining quotes no matter how large or complex.
All new business quotations with an expiring premium of £5,000 or less should be submitted via our Broker Portal. Please note: we’ll be unable to respond to quotation requests under £5,000 in premium that we receive by email.
Does the Broker Portal allow full quote and bind functionality?
Yes, the Broker Portal does provide a full quotation and bind facility. However, due to the nature of HNW risks most quotations will be referred to our underwriting team. The reasons for referral will be shown to you on screen at the end of your quotation.
Does the Broker Portal provide an indication of premium?
Yes, once you’ve entered all required risk information for a quotation an indication of premium will be provided. If your quotation has referred to an underwriter, you’ll be notified of the reason on screen.
Why has my quotation referred to an underwriter?
Once you’ve entered all required risk information for your quotation along with an indication of premium, you’ll also see why the quotation has referred to our underwriters.
How long does it normally take for an underwriter to respond to my referral?
Your quotations will be handled by our dedicated underwriters. We aim to respond within 2 working days, but during busy periods it may be longer.
Can I bind a policy once approved by an Underwriter?
Yes, once approved by an underwriter you can bind your quotation and access the policy documentation via the Broker Portal. Additionally, even quotes originally submitted via email can be bound online through our Broker Portal once approved by an underwriter.
Can I reduce my commission via the Broker Portal?
Yes, you can reduce commission levels through our Broker Portal.
Can I add documents to a submission?
Yes, you can attach documents and text to your quotation, including surveys, schedules, and valuations.
Can I add extra information and notes to my submission?
Yes, you can add free format notes and documents to your quotation. This might include additional risk or customer profile information.
Do quotations have a minimum sum insured requirement?
New business quotations will are required to have minimum contents sum insured of:
£150,000 for Contents only: or
£250,000 for combined Contents, Fine Art, and Jewellery
These limits apply exclusively to new business quotations. They will not affect existing business, renewals, or quotes for which you have already received terms.
Documentation
What documents can I access on the portal?
You have 24/7 access to approved quotations and active policies, including the latest documentation.
Can I access policy documents for non-portal quotations?
Yes, once your quotation is approved or the policy in force you have 24/7 access to documents even if the quotation was not completed online.
Registration and accessing the Broker Portal
Where do I go to access the Broker Portal?
You can access the portal Broker Portal here.
If you’re having any issues accessing your account, email us at agency@grovesjohnwestrup.com or call 0207 661 1150.
If you’re having any issues accessing your account, email us at agency@grovesjohnwestrup.com or call 0207 661 1150.
What is the two-factor authentication?
To improve the security of our Broker Portal we require two-factor authentication (2FA).
Two-factor authentication is a security system that requires two separate, distinct forms of identification in order to access something. Each time you login to your account, you’ll receive a unique code d by an email or text which will need to be entered to complete login.
Two-factor authentication is a security system that requires two separate, distinct forms of identification in order to access something. Each time you login to your account, you’ll receive a unique code d by an email or text which will need to be entered to complete login.
Forgot registration details?
For help accessing your Broker Portal account please email us at agency@grovesjohnwestrup.com or call 0207 661 1150.
Facing portal access issues or errors?
You can report any issues to us by email agency@grovesjohnwestrup.com or call 0207 661 1150.
New starters registration?
To register a new team member you’ll need to provide us with the employee's full name, email address and telephone number. You can share these details with us by email agency@grovesjohnwestrup.com or call 207 661 1150.
Can I only see my own quotations on the Broker Portal?
Once logged in you can see anyone’s quotations in your team via the Broker Portal dashboard.
Portal status messages
What does the ‘Rating – Suspended’ status mean?
A quotation that’s in a suspended status means you can go in and edit the quotation before submitting to our underwriters.
What does the ‘Underwriter approval required’ status mean?
A quotation requiring underwriting approval means that it’s with our underwriters for consideration.
What does the ‘Locked – rating in progress’ status mean?
A quotation which is undergoing ‘rating in progress’ could be for several reasons, please email us at underwriting@grovesjohnwestrup.com and we’ll investigate for you.
What does the ‘Pending quote for endorsement’ status mean?
A quotation pending for endorsement means the MTA has been reviewed by our underwriters and we are awaiting your instruction.
What does the ‘Pending Quote’ status mean?
A pending quote status means your submission has been reviewed by our underwriters and quotation documents are ready to download.
What does the ‘Forms management - user input required’ status mean?
The quotation has been reviewed by our underwriters and an endorsement has been amended. Documents will be ready to load shortly.
What does the ‘In force’ status mean?
The policy is now in force with effect from the inception date and the documentation is ready to download.
What should I do if I receive an error code during my quotation?
When you see a red error code, please make a note of the error code or screenshot the error screen and send it to us at underwriting@grovesjohnwestrup.com and we’ll investigate. When emailing us the error, please include your risk presentation and we’ll review the quotation and advise you when it’s ready for you to access via our Broker Portal.