GrovesJohnWestrup Broker Portal
Use your login credentials to access the Broker Portal
properties.trackTitle
properties.trackSubtitle
Our Broker Portal is designed to streamline the process, enabling you to effortlessly build insurance quotations that meet the unique needs of each individual client
What to expect from our Broker Portal
Dedicated Underwriting Support
Should you have any questions or encounter any issues while using the portal, our team is here to assist you every step of the way
Variable Cover Limits
You can tailor quotes to cover your high net worth clients assets, with the flexibility to add on travel cover when required
Simple Navigation
Our user-friendly interface makes it easy to navigate through the portal and create insurance quotation quickly and efficiently
Request Access to our Broker Portal
To register a new team member you’ll need to provide us with the employee's full name, email address and telephone number. You can share these details with us by email agency@grovesjohnwestrup.com or call 0207 661 1150.
Frequently Asked Questions
Quotations & binding cover
Why use the GrovesJohnWestrup portal?
Our broker portal is the easiest way to obtain a quotation through us. Once you’ve entered all required risk information for a quotation, If your quotation refers to an underwriter, you’ll also be notified of the reason on screen otherwise you will receive and indication of premium.
What type of quotations should I use the Broker Portal for?
All new business quotations with an expiring premium of £5,000 or less should be submitted via our Broker Portal. Please note: we’ll be unable to respond to quotation requests under £5,000 in premium that we receive by email.
Does the Broker Portal provide an indication of premium?
Yes, once you’ve entered all required risk information for a quotation unless your quotation has been referred to an uw, otherwise an indication of premium will be provided.
How long does it normally take for an underwriter to respond to my referral?
Your quotations will be handled by our dedicated team of underwriters. We aim to respond within 1-3 working days, but during busy periods it may be longer.
Can I bind a policy once approved by an Underwriter?
Yes, once approved by an underwriter you can bind your quotation and access the policy documentation via the Broker Portal. Additionally, even quotes originally submitted via email can be bound online through our Broker Portal once approved by an underwriter.
Can I reduce my commission via the Broker Portal?
Yes, you can reduce commission levels through our Broker Portal.
Can I add documents to a submission?
Yes, you can attach documents and text to your quotation, including surveys, schedules, and valuations.
Can I add extra information and notes to my submission?
Yes, you can add free format notes and documents to your quotation. This might include additional risk or customer profile information.
Documentation
What documents can I access on the portal?
You have 24/7 access to approved quotations and active policies, including the latest documentation.
Can I access policy documents for non-portal quotations?
Yes, once your quotation is approved or the policy in force you have 24/7 access to documents even if the quotation was not completed online.
Registration and accessing the Broker Portal
Where do I go to access the Broker Portal?
You can access the portal Broker Portal here.
If you’re having any issues accessing your account, email us at agency@grovesjohnwestrup.com or call 0207 661 1150.
If you’re having any issues accessing your account, email us at agency@grovesjohnwestrup.com or call 0207 661 1150.
What is the two-factor authentication?
To improve the security of our Broker Portal we require two-factor authentication (2FA).
Two-factor authentication is a security system that requires two separate, distinct forms of identification in order to access something. Each time you login to your account, you’ll receive a unique code d by an email or text which will need to be entered to complete login.
Two-factor authentication is a security system that requires two separate, distinct forms of identification in order to access something. Each time you login to your account, you’ll receive a unique code d by an email or text which will need to be entered to complete login.
Forgot registration details?
For help accessing your Broker Portal account please email us at agency@grovesjohnwestrup.com or call 0207 661 1150.
Facing portal access issues or errors?
You can report any issues to us by email agency@grovesjohnwestrup.com or call 0207 661 1150.
New starters registration?
To register a new team member you’ll need to provide us with the employee's full name, email address and telephone number. You can share these details with us by email agency@grovesjohnwestrup.com or call 0207 661 1150.
Can I only see my own quotations on the Broker Portal?
Once logged in you can see your teams quotationsvia the Broker Portal dashboard.
Portal status messages
What does the ‘Rating – Suspended’ status mean?
A quotation that’s in a suspended status means you can go in and edit the quotation before submitting to our underwriters.
What does the ‘Underwriter approval required’ status mean?
A quotation requiring underwriting approval means that it’s with our underwriters for consideration.
What does the ‘Locked – rating in progress’ status mean?
'Locked' means our underwriters are reviewing your submission, if this status hasn’t changed in 2 working days please contact underwriting@grovesjohnwestrup.com and we will provide you with a status update.
What does the ‘Pending quote for endorsement’ status mean?
A quotation pending for endorsement means the MTA has been reviewed by our underwriters and we are awaiting your instruction.
What does the ‘Pending Quote’ status mean?
A pending quote status means your submission has been reviewed by our underwriters and quotation documents are ready to download.
What does the ‘Forms management - user input required’ status mean?
The quotation has been reviewed by our underwriters and an endorsement has been amended. Documents will be ready to load shortly.
What does the ‘In force’ status mean?
The policy is now in force with effect from the inception date and the documentation is ready to download.
What should I do if I receive an error code during my quotation?
When you see a red error code, please make a note of the error code or screenshot the error screen and send it to us at underwriting@grovesjohnwestrup.com and we’ll investigate. When emailing us the error, please include your risk presentation and we’ll review the quotation and advise you when it’s ready for you to access via our Broker Portal.